F.A.Q

What is My PH Haven?

My PH Haven  is a real estate agency founded in 2013. We are working in the furnished apartment sector providing rentals for periods from one week to over a year. 85% of our clients are international and mainly English speakers (American, Australian, Canadian etc.) coming in the Philippines for all sorts of reasons: expats, students, tourists, on business, change in family situation etc.

 

How do I apply for a rental?

Please fill in the online form to apply for a rental. One of our sale advisors will contact you within 1 working day and will be at your disposition throughout your rental period. 
All applications are free and without any obligations.

 

Are changes to apartment availability regularly updated?

The website is updated on a daily basis.
However, since apartment availability changes very quickly, we still need to check with the landlord before confirming your reservation.

 

How do I book an apartment?

Choose the apartment you wish to rent.
Send us your request form for one of our agents to handle.
Your advisor will contact the owner to confirm that the apartment is available for rental for the period you asked.
Your advisor will send you an email confirmation with the owner’s contact details.
You will also receive instructions on how to pay the rent and the deposit as well as instructions concerning the procedure to follow on the day of your arrival.

 

What if I want to extend my rental period?

Simply contact us by phone or email if you wish to stay in your apartment longer. We will then check with the landlord

 

What is the cancellation policy?

My PH Haven asks for a  non refundable 50% deposit to confirm the booking, and 50% balance 1 month before check-in. 

 

To whom and how to pay?

The agency fees are paid to My PH Haven. It allows us to book the unit under your name and secure the dates for your stay. 
Methods of payment accepted by the agency: Paypal, bank transfer and cash

Security deposit and rent are paid to the owner.

 

What is a security deposit?

The security deposit covers any damages in the apartment incured during your stay.

 

When and how will I get my security deposit back?

On the day of departure, both the owner and the tenant will convene of the time to carry out the apartment’s inventory and check list. The deposit will be fully refunded if the apartment is in the same condition as it was when the tenant took possession of the apartment. However, should there be any damages to the property (on the day of your departure), the owner has a total of 60 days to submit invoices for any necessary repair work(s). Once the cost of the repair works has been assessed, any additional costs uncovered by the deposit will be billed to the tenant.

 

How to check-in and check-out?

Check-in:
The owner or his/her representative will welcome you at the apartment. Check-ins are usually between 4pm and 8pm. It is advised to let the owner know your estimated time of arrival.

Check-out:
The owner or his/her representative will meet you at the apartment on your check-out day. Check-outs are usually organized between 8am and 12pm.  It is advised to let the owner know your estimated time of departure as soon as possible.

 

Who will be handing over the keys?

Once the time has been settled for an appointment with the owner, he/she will meet you at the apartment on the day of your arrival to hand over the apartment keys.

In your presence, the owner will check the condition of the apartment and carry out an inventory of its contents.

 

Is smoking allowed in the apartments?

Smoking is not allowed in most of our apartments.

 

Are pets allowed?

Pets are not allowed in most of our apartments. However, if you do want to bring your pet please let us know in advance so that we can ask the owner whether or not he/she will allow it.

 

Is household linen provided?

All of our apartments come furnished and ready to move into. 
Everything included in the apartment is listed in its description.

Bed sheets and crockery are provided. Towels are also sometimes provided depending on the owners. 

 

Is internet included?

Internet is included in the cost of the rent when the apartment is described as having “Internet Connection” on the website.

 

Are there any extra charges?

Phone calls are not included.
Electricity and gas are included in the daily and weekly prices. For a longer stay, that is to say a month and above, you will need to pay for your electricity, gas and telephone usage.

You may have to pay charges if you make an international bank transfer.

 

Who can I contact if I wish to make a complaint?

You can send your complaint to our Quality Service by email to: contact@myphhaven.com

 

How can I get in touch with you ?

By email: Click here